Country Value Complete Dry Cat Food 1.25 kg (Pack of 3)
Price: £7.17 (£0.64 / kg), this item Delivered FREE in the UK with Super Saver Delivery. In stock. Dispatched from and sold by Amazon.co.uk
The above most definitely says 1.25kg (Pack of 3), doesn't it?
And at £7.17 (£0.64/ kg) then there should be a total of approx 11.2kg or 3 x (3 x 1.25kg) right?
Here in Frugaldom, everything gets done on a budget - it's part of our frugal living attempts, so the way we spend our money means everything when trying to live within our means, make some savings and cut costs.
I normally buy store's own basic cat biscuits, currently costing around 99p per kilo. When checking on Amazon, I was delighted to find value cat biscuits quoted at 64p per kilo! My cat isn't fussy, she eats mice, for goodness' sake, she's hardly going to grumble at a downshift from Aldi to a value 'brand'.
I ALMOST fell for the above offer! (Or could this be a regular con, I now wonder?)
The product was in my basket and en route to the checkout before I noticed my potential mistake!
1.25kg x 3 = 3.75kg. At a total cost of £7.17, wouldn't that make the product £1.91 per kilo and NOT, as advertised, £0.64 per kilo? In order for the product to be 64p per kilo, the overall weight would need to be 11.2kg, which is almost three times the stated amount, but I can't find anywhere saying that you are buying 3 x (3 x 1.25kg) and don't see anywhere to query this. Can anyone tell me exactly what I would be buying if I bought the above product?
Have I completely missed something important?
I emailed Amazon to ask, as it clearly states £0.64 per kilo on the Amazon.co.uk listing and soon received this response:
Thank you for contacting Amazon.co.uk with your enquiry.
I understand that you would like to know how many pack you would receive on purchasing "Country Value Complete Dry Cat Food".
After looking into your enquiry I found that you will receiving 3 X 1.25 kg only and not 3 X (3 X 1.25 kg).
If you have any other questions please contact us using the link below. (link removed)
Thank you for your interest in Amazon.co.uk
Did I solve your problem?
As you can guess, this did NOT solve my problem - my problem is that the details on their website is clearly WRONG! So back I go again, to repeat what I have already explained quite clearly to them the first time and await a satisfactory response! The following has been sent:
Further to your response... no, your answer did not solve my problem. I have included your response at the end of this email.
My problem is, I want to buy value cat food at £0.64p per kg, as described on your website at http://www.amazon.co.uk/Country-Value-Complete-Food-1-25/dp/B004H1LYEY/ but either the item description or pricing is WRONG!
If I order this product, it is going to cost me £1.91 per kilo, which is NOT value. Once again, I ask you to confirm the number of packs and this time the total weight of the product as sold, as the description clearly states £0.64p per kilo, which means there must be 3 x (3 x 1.25kg)
Once again, I await their response and can only hope that they have, indeed, made a mistake and that there isn't an underlying trend of misselling such products on what I had come to rely on as a reputable, reliable, trustworthy company!
Edited in: It's now 6th December. Cat food was duly delivered (and grossly overcharged) and a apology with refund of £4.50 given. That's fine for me, but I just checked their website and see that they have left the mistake on there. I wonder how many people will notice it. I feel a 'customer review' coming on...